After you make a safeguarding referral

Overview

Your referral will be checked by a senior practitioner within the Safeguarding Adults Team and assigned a priority (low/medium/high) based on the information you have provided.
Your referral will then be allocated.
If you have more information or updates that may change your referral's priority, or you feel that you need a response the same day, please call the MASH team on 01332 642855. The line is open from Monday to Friday (excluding Bank Holidays) from 9am to 5pm. If there is an out of hours emergency, please call 01332 956606.
While your referral is being processed, resources may be available to help you or the person you have referred before a worker from the Safeguarding Adults Team is able to call you. Please take time to read through the information, as there may be some additional actions you should take.

If you have any immediate concerns for life, please call 999.
Contact health services (such as GP, out of hours GP services, ambulance, or Accident and Emergency)
Contact mental health services (for example, if involved CPN, psychiatry, Crisis Team)
Derbyshire Mental Health 24/7 Helpline and Support service – 08000 280 077
NHS resources and advice
- Derbyshire Healthcare NHS Foundation Trust
- NHS – call 111 to speak to a health care professional for advice
Contact charities who may be able to provide advice, guidance and support
- Samaritans – emotional support 24/7. Call 116 123 for free.
- Shout – 24/7 free, confidential text messaging support service for anyone struggling to cope.
- Mind – advice and guidance with mental health difficulties – 0300 123 3393 (from 9am to 6pm, Monday to Friday)
- SANE – leave a message on 07984 967 708 with your first name and a contact number and they will call you back, or email support@sane.org.uk
- CALM – Campaign Against Living Miserably – charity supporting males experiencing depression and suicidal thoughts. They are open daily from 5pm to midnight. Call 0800 58 58 58
- PAPYRUS Hopeline UK – Helpline for people under 35 who have suicidal thoughts and for anybody worried about another young person’s mental health. They are open daily from 9am until midnight. Call 0800 068 4141, text 07786 209 697, or email pat@papyrus-uk.org.

If the referral relates to a crime (for example, financial/physical/sexual/cuckooing/honour-based violence/hate crime), call the police on:

Refuge Derby - for information, advice and support on standard and medium risk incidences of domestic abuse. Visit their website or call 0800 085 3481 between 8am and 8pm.
Glow - Derbyshire Independent Domestic Violence Advocacy – for information, advice and support on high risk incidences of domestic abuse. Visit their website or call 01332 985111.
Refuge - National Domestic Abuse Helpline. Freephone 08082 000 247
Respect - Men's Advice Line. Freephone 08088 010 327
Galop - National LGBT Domestic Violence Helpline. Call 08009 995 428.
Derby City Council - check the domestic abuse and homelessness guidance.

Disclosures of non-recent abuse concerning a person who was a child at the time of the abuse should be referred by Safeguarding Children arrangements. For Derby City residents, that should be through First Contact on 01332 641172 or through our 'Worried about a child' guidance
Guidance is available on how to support a person making a disclosure of non-recent abuse

If your referral relates to a request for an Adult Social Care assessment, Contact Derby Direct on 01332 640777.

If the referral is about a medication error, missed care calls or unwitnessed fall in a care home

Seek medical advice either through your GP or 101. If it is an emergency, call 999.
If there are further concerns about a care provider you can contact the Commissioning Delivery Hub to raise concerns on QualityMonitoring.Duty@derby.gov.uk/
Contact CQC on 03000 616 161 or through the CQC website.

The Derby Community Hub is available to coordinate help and support for people who need it.

The hub can provide advice or support with things like:

For help with food support, volunteering, check in and chat, please contact Community Action Derby at: