Help for yourself or someone you know

If you are the victim of abuse or you think you know someone who is being or has been abused, it is really important to get help and advice. Contact us and we will take your concerns seriously.

If you are an external agency, please make a referral.

During office hours

Office hours are Monday to Friday from 9am to 5pm.

Contact details to make a referral to Derby City Multi-Agency Safeguarding Hub (MASH):

• Telephone: 01332 642855
• Text: 07774 333 412
• Email: AdultsMASH@derby.gov.uk

If you have a CJSM email account, you can email the Safeguarding Adults Referral to AdultsMASH@derby.gov.uk.cjsm.net.

Outside office hours

You can contact Careline (Derby's out of hours emergency social care service):

• Telephone: 01332 956606
• Text: 07812 300177

If you are hard of hearing or Deaf, please email DCCcareLine@derby.gov.uk or text 07812 300177

Emergencies

If something needs to be done straight away to protect someone from abuse or harm, call the emergency number 999 (24 hours).

If you are hard of hearing or Deaf, you can register online to use the National Short Message Service (SMS) Emergency Service.

Criminal matters

If it is a non-emergency criminal matter, you can call the local police on telephone number 101, text 07800 002414, or fax 01773 571102.